Technical Support Specialist

Year Chandigarh, Chandigarh, India

Apply Now

We are hiring for Technical Support Specialist, with the following KRA: *Roles & Responsibilities:

Walk customers through the process of installing the software on their machines and starting up the program for the first time
Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
Send technical documentation to customers who have lost or misplaced theirs
Refer difficult cases to a senior analyst or support tech
Assume remote control over customers\xe2\x80\x99 computers when necessary to resolve problems
Make hardware recommendations for customers whose machines cannot support the software

Job Type: Full-time Salary: 930,000.00 - 935,000.00 per month Benefits:

Day range:

Shift:

Ability to commute/relocate:

Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

Experience:

Beware of fraud agents! do not pay money to get a job

MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.