Job Requisition ID #
23WD69546
Position Overview
We are looking for a Technical Support Specialist (for Autodesk Revit, BIM 360, Navisworks, Construction Cloud application) to provide support services and engages Autodesk customers in providing effective technical solutions, directions, and troubleshooting advise. The support services will be conducted via standard modalities like Web, Chat, Schedule-A-Call, Phone etc.
Using analytical and communication skills, this role ensures technical problems are understood, documented, and resolved promptly and effectively, creating outstanding customer experience and enhancing the team\'s knowledge. As part of the Customer Technical Success Team, you will oversee and manage reported issues from case logging phase till eventual closure, working with product engineering team, technical leads and cross functional teams to achieve successful resolution. This role reports to a Product Support Manager and requires the use of judgment and independent decision making when managing caseload to achieve individual, team, and organizational goals. Work location will be at Bangalore, India and successful candidate will be expected to relocate to Bangalore.
Responsibilities
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