Technical Support Specialist
Year Bengaluru, Karnataka, India
Job Description
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- Job Summary
Principle Duties and Responsibilities- Manages the lifecycle (ticket generation to closure) of all in-scope incidents and service requests in line with service tickets best practice ways of working.
- Work within a team environment across the enterprise
- Resolves incidents and fulfils service requests with high level of customer service.
- Prepare and maintain KDs for services in scope.
- Provide support, guidance & training to other IT staff when required.
- Participate in testing for introduction of new or improved services.
- Develop knowledge base and expertise around BU application/solution portfolio.
- Provides local hands on services for networks, servers, printer etc. as required.
- Other duties as assigned
Knowledge, Skills and Abilities
- Sound expertise with windows-based desktop, hardware, software, networking and peripherals including, but not limited to, Microsoft o365 products, desktops, laptops, VPN, printers, video conferencing, telecommunications devices / monitoring tool including mobile devices, local area network, etc.
- Good knowledge of working with a Service Desk tool and IT processes
- Strong trouble shooting and analytical skills.
- Broad base of desktop tools and application run time environments (Java, C++, VB, etc).
- Take-charge individual with lots of energy & initiative. Provide ownership.
- Adept at understanding and learning multiple technologies.
- Excellent customer service skills and customer focus.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Must be highly self-motivated, self-directed, exhibit strong initiative and be attentive to detail.
- Good English verbal and written communication skills with the ability to present ideas in a user-friendly language.
- Flexibility to travel within defined region to support upgrades, maintenance, projects as required.
Mandatory Education and Experience- 3-5 years of experience in a related position in a corporate environment supporting global users
- BE/B.Tech in CS/IT or BCA/MCA/M.Sc.-IT in regular course from recognized university and institute
- Experience with Desktop, LAN and telecommunications devices including mobile devices
- Prior experience supporting executives and/or working in a professional environment
- Microsoft, A+,
- ITIL
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Job Detail
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Job IdJD3307906
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBengaluru, Karnataka, India
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EducationNot mentioned
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ExperienceYear