Job Description

:
Job Opening: Technical Support Representative
Company: Fortune500 Global CMM Level-V Tier-1 IT MNC
Experience: 1.5+ years in voice support or strong English proficiency
Location: Kolkata/ Chennai/ Hyderabad
Salary: SPE Voice xe2x82xb94.5 LPA, PE Voice xe2x82xb93 LPA
About the Role
We are seeking a Technical Support Representative to join our team. The ideal candidate should have experience in IT helpdesk, possess a strong understanding of troubleshooting, and be familiar with international voice processes.
Key Responsibilities

• Conduct thorough research on written complaints from customers

• Analyze complaint issues and gather necessary information for resolution

• Provide comprehensive written responses to customers, addressing all concerns raised

• Utilize critical thinking skills to evaluate complaint validity and propose effective solutions

• Collaborate with various departments to gather insights pertinent to complaints

• Maintain accurate records of customer interactions, complaints, and resolutions

• Identify trends and recommend changes to improve the complaints handling process

• Strong problem-solving and communication skills

• Knowledge of CRM is a plus

• Willingness to work night shifts

• Good problem-solving & communication

• CRM knowledge is a plus

• Ready for night shifts