Job Description

Technical Support Engineer (Polymer Industry) -

Company:

USP Polymers LLP

Location:

(Add location)

Job Type:

Full-time

Experience:

1-3 years (MANDATORY in Polymer/Plastic industry)

Job Summary

We are looking for a

Technical Support Executive/Engineer

with experience in

polymer, plastic processing, or industrial machinery

. The candidate will support clients, troubleshoot process issues, coordinate with production, and ensure smooth technical operations of our products.

Key Responsibilities1. Technical Support & Troubleshooting

Provide technical assistance to clients related to

polymer materials, machinery, or processing issues

Troubleshoot problems related to moulding, extrusion, or material performance Assist customers during

trial runs, testing, and production setup

2. Customer Interaction

Attend customer queries (call/email/visit) Provide product guidance, dosage recommendations, and technical clarifications Conduct basic training for clients on product usage

3. Internal Coordination

Support the production team with technical inputs Coordinate with QC for product testing and quality improvements Prepare daily service reports and escalate issues where required

4. Documentation & Reporting

Maintain technical documentation Prepare trial reports, complaint reports, and feedback summaries

Required Skills

Strong knowledge of

polymers / plastics / industrial machinery

Understanding of

injection moulding, extrusion, blow moulding

, or similar operations Problem-solving and analytical skills Good communication (Hindi & English) Ability to travel for customer support when required

Qualification

Diploma / B.Tech in

Plastic Technology, Polymer Engineering, Mechanical Engineering

, or similar Experience in polymer or manufacturing industry is

mandatory

Salary Range

?40000 - ?80,000 per month (depending on experience)

Job Type: Full-time

Pay: ?40,682.62 - ?80,387.11 per month

Work Location: In person