Job Description

Job description: Primary Responsibilities: Provide first line diagnostic/troubleshooting support and technical expertise via phone and email to ensure customer satisfaction Answer customer questions and inquiries across a variety of EBSCO products, Perform problem determination / problem source identification to understand the root cause of a customer\xe2\x80\x99s issue Collaborate and negotiate with other support operations/organizations to prioritize and diagnose problems to resolution Instruct clients with explanation of product features, installation, configuration, and deployment of product upgrades both verbally and in writing Communicate action plans to the client or EBSCO representative as appropriate Troubleshoot and resolve specific product related issues while maximizing customer satisfaction. US Call Support experience must Ability to work in night shifts Excellent English Language Communication Skills Technical Support basics like Networking, basic Knowledge on different devices, Understanding of IPs, troubleshooting browser issues. Excellent time management, multi-tasking, and proven troubleshooting skills . 2-4 years\xe2\x80\x99 experience supporting customers using Web-based services, preferred. Good working knowledge of MS Office Suite. Excellent Internet Browsing skills. Job Type: Full-time Salary: 920,000.00 - 935,000.00 per month Benefits:

• Health insurance

Day range:

• Monday to Friday

Shift:

• Rotational shift

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91-XXXXXXXXXX

• Health insurance