Job Description

Your Role and Responsibilities

Installing and configuring server operating systems, application software, anti-viruses & hardware, etc.
Installing and configuring the OS .
Managing disk space, user profile creation and user rights management.

How we'll help you grow:
You'll have access to all the technical and management training courses you need to become the expert you want to be
You'll learn directly from expert developers in the field; our team leads love to mentor
You have the opportunity to work in many different areas to figure out what really excites you

Required Education

Bachelor's Degree

Role ( Job Role )

Customer Service Representative

Primary job category

Technical Specialist

Company

(Y030) Kyndryl Solutions Private Limited

Contract type

Regular

Employment Type

Full-Time

Is this role a commissionable/sales incentive based position?

No

Travel Required

No Travel

Preferred Education

Master's Degree

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required Technical and Professional Expertise

• Minimum 5 years of experience in IT Services Delivery
• Proven communication skills.
• Should be willing to work in shifts along with the team in customer business time.
• Ability to work in a team with willingness to learn and drive to achieve.
• Proactive and focussed on Metrics.
• Compliance - 100% IT-Sec and on time and accurate ILC clocking in last 6 months
• Awareness on GDF, PBA, SLA/SLO Metrics
• Trouble-shooting Win Xp.Win7 &: Linux- Mastered
• Should have worked on Lotus Notes Client issue
• Working knowledge of software like SEP
• Working knowledge on MS- Office Suite and Symphony
• Troubleshooting networking issues (VPN, Ethernet, and Wireless)
• Should have a proven attendance record

Preferred Technical and Professional Experience

• Highly experienced in Windows 10
• Two plus years of support desk experience
• Experience with Agile techniques applied in a customer service environment

Position Type

Early Professional

Other things to know

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Why Kyndryl

Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress - dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we'll provide plenty of opportunities to make that happen.

Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.

For further information on privacy, please visit www.kyndryl.com/privacy.