Technical Support Representative

Year Bangalore, Karnataka, India

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Process - Technical Chat Process/ Email / International bpo chat process / Voice Process

Job Responsibility

Comprehend and process all email and chat correspondences from customers in a timely manner
Provide successful research resolution to all customer by replying in a prompt and professional manner via email and chat
Complete all customer care follow-ups in a timely fashion
Maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service
Provide alternatives & Superior customer experience on emails and chat Ability to take quick decisions and respond to customer inquiries in an appropriate manner Be nimble and flexible to serve in multi-channel environment as per business requirement.

Location: Bangalore

For more information

Contact HR Vijay @ 9739222910 [Call or Whatsapp]

Email: hr2910@blackwhite.in

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