Job Description

Company:

Aiwati Solutions Pvt. Ltd.

Location:

Remote (Anywhere in India Preferred)

Job Type:

Full Time

Experience Required:

1-3 years in Technical Support / WhatsApp API / SaaS / CPaaS

About Aiwati:

Aiwati Solutions Pvt. Ltd. is an official

Meta-approved WhatsApp Business API provider

, empowering SMEs with smart communication tools like

WhatsApp Cloud API

,

chat automation

,

bulk campaigns

, and

real-time support solutions

.

We're building a powerful and easy-to-use platform for businesses to manage their messaging, marketing, and customer engagement -- all in one place.

Role Overview:

We are looking for a

Technical Support & Onboarding Executive

who can assist customers from

product demo to onboarding

, resolve

technical queries

, and ensure a smooth setup experience.

This role bridges

technical expertise and customer success

-- ideal for someone who understands both technology and business communication.

Key Responsibilities:

Provide

live demos

of Aiwati's WhatsApp API panel and features to new clients Assist customers in

account setup, API configuration, and onboarding

Troubleshoot

technical issues

related to API, campaigns, and integrations Coordinate with the

technical team

for bug reporting and escalation Guide clients on

product use cases

,

automation

, and

best practices

Collaborate with the

sales team

during presales discussions to explain technical feasibility Maintain

CRM records

, follow-ups, and track onboarding progress Deliver an excellent

customer experience

from demo to activation
?

Requirements:

1-3 years of experience in

technical support, onboarding, or presales

for SaaS / CPaaS / WhatsApp API / CRM products Basic knowledge of

APIs

,

webhooks

, and

SaaS platforms

Excellent communication in

Hindi & English

Strong

problem-solving skills

and customer-first attitude Familiar with

CRM or support tools

(Zoho, Freshdesk, etc.) Ability to handle client calls, demos, and technical walkthroughs independently

Own laptop and reliable internet connection

(mandatory for remote work)

Salary & Perks:

?15,000 - ?22,000 per month

(based on experience)

Performance incentives

based on client activations and satisfaction Rapid career growth in a fast-scaling SaaS company

Remote work flexibility

Job Type: Full-time

Pay: ₹12,000.00 - ₹22,000.00 per month

Benefits:

Internet reimbursement Paid sick time Work from home
Work Location: Remote