Job Description

As a Technical Support Specialist, you will provide remote and on-site support for the installation, configuration, maintenance, and troubleshooting of electronic security systems, including but not limited to CCTV, alarm systems, access control, and intercoms. Your goal is to ensure client satisfaction through timely resolution of technical issues and clear, professional communication.

Key Responsibilities:

Respond to support requests via phone, email, or ticketing system in a timely and professional manner. Troubleshoot and resolve hardware and software issues with surveillance cameras, DVR/NVR systems, alarm panels, access control systems, and related equipment. Assist field technicians during installation and service calls with technical guidance and remote support. Configure systems remotely, including IP camera networks, alarms, and access control platforms. Maintain accurate documentation of support cases, solutions, and system configurations. Escalate unresolved issues to appropriate internal teams or vendors when needed. Stay current with product updates, industry standards, and new technologies. Provide end-user training and support on system usage when necessary. Participate in on-call rotation for after-hours support.

Qualifications:

Required:

2+ years of experience in technical support, preferably in the electronic security or low-voltage industry. Solid understanding of CCTV, access control, alarm systems, and related hardware/software. Experience with brands like Hikvision, Dahua, Honeywell, Axis, Bosch, Genetec, or similar is a plus. Familiarity with networking fundamentals (IP addressing, routers, switches, port forwarding). Strong troubleshooting and analytical skills. Excellent verbal and written communication skills. Customer-focused attitude with the ability to handle pressure and multi-task. Ability to read and understand wiring diagrams and technical manuals.

Preferred:

Industry certifications (e.g., ESA, CompTIA Network+, Genetec/Lenel/Axis certification). Knowledge of cloud-based security platforms or VMS systems.

Working Conditions:

Office and occasional field support environment. May involve extended hours or weekend work during emergencies or project deadlines.
Ability to lift up to 25 lbs. and handle technical equipment as needed.

Job Type: Full-time

Pay: ?18,000.00 - ?20,000.00 per year

Benefits:

Provident Fund
Work Location: In person