Job Description

Arthur Grand Technologies is currently seeking a highly motivated and skilled Help-desk Support Team Lead

Technical Support / Help-desk Support Team Lead /SLA

Hyderabad(ONSITE)

Must Have Skills :

Degree Certificate 1 - 2 years of experience as lead in an IT environment Excellent communication skills, should be able to hold a conversation Good customer service skills, multitasking and documentation skills Ability to adjust quickly to the changing priorities and implement the same per business requirements

People Management

Shrinkage Management: Attrition Management: Conflict Resolution: Issue Mitigation

Process Management

Monitoring and Control of Queues: Continuous Process Improvement: Implementation of Process Updates:

Team Development and Mentorship

Regular Audits: Training Needs Identification: Key Focus Areas Evaluation: Conducting Huddles:.

Client Management

Problem Determination: Resolution and Escalation: Client Communication:

Reporting and Feedback

Capacity Planning: Data Analysis and Metrics: Feedback Mechanisms:

Data

Employee Engagement:

Compliance and Risk Management:

Stakeholder Communication

About Arthur Grand Technologies:

Arthur Grand Technologies is a leading provider of staffing and technology consulting services. Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20+ years. We are a minority-owned staff augmentation and technology consulting company.

At Arthur Grand Technologies, we value our employees & contractors and strive to provide them with challenging, interesting work, market-relevant benefits, and opportunities for professional growth. If you have the necessary qualifications, and are excited to join a dynamic team, please send your resume to indhu.s@arthurgrand.com for immediate consideration.

Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon.

Best Regards,

Indhu

E: indhu.s@arthurgrand.com

Arthur Grand Technologies Inc

www.arthurgrand.com

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

Job Types: Full-time, Permanent

Work Location: In person