Job Description

Who we areBlend-ed Learning Cloud is a modern, AI-powered Learning Management System (LMS) designed for organizations that prioritize engagement, scale, and simplicity in training. From fast-growing startups to established enterprises, our platform powers learning experiences that help people grow faster and smarter.Were a bootstrapped, product-focused team that believes in thoughtful growth, continuous improvement, and long-term relationships xe2x80x94 both with customers and our teammates. With clients across the globe and industries like healthcare, education, and enterprise software, were on a mission to make online learning deeply human and incredibly effective.We work with a mix of onsite and hybrid team members. We believe in clarity, autonomy, and results xe2x80x94 not micromanagement.About the roleWere hiring for a Technical Support role xe2x80x94 but this is more than just a support position. Youll play a vital part in onboarding new clients, enabling them to use our platform effectively, and helping ensure their long-term success.While the title says technical support, this is a blended role that includes customer enablement, customer success, and customer support. Candidates should be comfortable with technology, eager to learn, and confident in guiding others through both simple and complex platform usage.The role will be onsite for the first few months for onboarding and training. Based on performance and comfort, it can transition to hybrid later.What youll be doingOnboard new clients, guide them through key features, and ensure theyre set up for successSupport customer enablement by sharing tips, walkthroughs, and best practicesProactively build relationships and contribute to customer success effortsRespond to support queries via email, chat, or callsPerform regular platform checks to ensure smooth performanceFollow up on open issues and ensure customer satisfactionEscalate technical issues to the appropriate internal teams as neededHelp document common questions and create support materialShare customer feedback with the product team to improve the platformRequirementsWho were looking forThis is a female-only role intended for someone with strong communication skills and a natural ease with technology and digital tools.Youre someone who:Has excellent English communication skills, both spoken and writtenEnjoys helping people and guiding them through digital toolsCan learn technical software quickly and explain it to others in simple termsHas a friendly, clear, and confident communication styleIs proactive, dependable, and organized in following up with clientsMaintains a calm and professional attitude under pressureIs eager to grow in a customer-facing role within the tech spaceAnchoring or public speaking experience is a plusNo prior job experience is needed xe2x80x94 but you must be sharp, confident, and ready to learn.BenefitsWhats in it for youCompetitive compensationOnsite-first, with flexibility to move to hybrid after a few monthsHealth insurance coverageAn entry into the world of customer success and SaaSA collaborative team that values growth, ownership, and clear communicationOpportunity to learn, grow, and contribute to a global learning platformNext stepsIf you're interested in this role and believe Blend-ed could be the right place for you, wed love to hear from you.Please share a short note or letter telling us:Why this role excites youWhy you believe Blend-ed is the right place for youOriginality in applicationsAt Blend-ed, we value originality and a personal touch in applications. While we understand the growing trend of AI assistance, we discourage the use of AI tools like ChatGPT for crafting your application responses. Were looking for genuine, human-written anecdotes and workflows xe2x80x94 AI-generated responses tend to be lackluster and are easy to identify. If you do choose to use AI assistance, please be transparent and mention it. However, know that priority will be given to applications demonstrating personal effort and original thinking.

Blend-ed