Job Description

:Desktop Support engineer

• Addressing user tickets for issues regarding hardware, software, and networking.

• Assisting customers through installing applications and computer peripherals.

• Providing technical support either by visiting on-site or through remote-access systems.

• Providing IT networks and customer services to users inside and outside the company.

• Guide users with step-by-step instructions to resolve the issues.

• Customising the desktop applications as per the needs of users and clients.

• Advising on software and hardware upgrades.

• Maintaining a log of job tickets and maintenance tasks.

• Send the unresolved issues to the next level of the support team.

• Ensuring that the client systems are working fine.

• Creating technical reports and manuals.

• Keep up with current breakthroughs in computing technology and research its reviews.

2COMS