Job Description

Position: Technical Support
Experience: 1 3 Years
Location: Chennai, India
Work Mode: Work from Office (9 hrs Rotational Shifts)
Key Roles & Responsibilities
Act as the primary point of contact for customers who have recently gone live with the product/service.
Proactively reach out to customers post-implementation to ensure a smooth transition and address concerns.
Provide timely support via email, phone, and live chat to troubleshoot technical issues and resolve customer queries.
Collaborate with Sales, Product Development, and Technical Support teams to escalate and resolve complex issues.
Maintain accurate documentation of customer interactions, feedback, and resolutions in the CRM system.
Identify opportunities to enhance customer satisfaction and share insights for product/service improvements.
Assist in creating support resources such as FAQs, knowledge base articles, and tutorials.
Stay updated on product/service features and industry trends to deliver effective support.
Contribute to a positive team environment, sharing best practices to improve overall support quality. Required Qualifications
Bachelor's degree in Business Administration, Computer Science, or a related field (preferred).
Excellent communication skills.
Basic programming skills (knowledge of any programming language is a must). Required Skills
Minimum 1 3 years of experience as a Technical Support Executive or in a related role.
Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Strong problem-solving and troubleshooting abilities with a customer-centric mindset.
Ability to work independently and handle multiple priorities in a fast-paced environment.
Passion for delivering exceptional customer experiences and commitment to customer success.

Skills Required