Job Description

About the Role:

We're looking for a proactive L1/L2 Technical Support Engineer to provide fast, reliable, and professional IT support. You'll troubleshoot software, hardware, and network issues, assist users, and ensure smooth technical operations.

Key Responsibilities:

Provide first- and second-level support via calls, emails, and tickets. Troubleshoot and resolve technical issues; escalate complex problems to higher teams. Install, configure, and maintain software, applications, and hardware. Monitor systems and assist in maintaining IT infrastructure. Document issues, solutions, and processes for future reference. Guide and support end-users on software and systems. Collaborate with cross-functional teams to ensure seamless operations. Knowledge on Chassis & Blade, windows server and Linux OS Shift roster is applicable Administration, Configuration, Installation, Maintenance, Troubleshooting, coordination & Monitoring in Nutanix and VMware Hands-on experience on VEEAM, Commvault, Nutanix Beam, VMware V-Cloud suite administration/configuration, Server, Storage Knowledge on Chassis & Blade, VMware Site Recovery Manager, SAN Switch, and FCIP router knowledge on Windows Server and Linux OS

Skills & Qualifications:

Knowledge of Windows/Linux OS, networking, and business applications. Familiarity with ticketing tools and remote support. Strong problem-solving, communication, and teamwork skills. L1: Focus on basic troubleshooting and user support. L2: Handle complex issues and escalations.

Why Join Us:

Be part of a dynamic team, solve real-world IT challenges, and grow your technical expertise while delivering excellent user support. Administration, Configuration, Installation, Maintenance, Troubleshooting, coordination & Monitoring in VMware, Server, Storage.

Job Types: Full-time, Permanent

Pay: ?16,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Provident Fund
Work Location: In person