Job Description

As a Technical Support Executive, your main responsibilities will include providing excellent customer service, identifying and diagnosing technical issues, and resolving them in a timely manner. You will communicate with customers via phone, email, or chat to understand and help resolve their technical concerns. Roles & Responsibilities
Respond to daily operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements. Identify and diagnose issues and problems. Categorize and record reported queries and provide solutions. Support problem identification.

Key Responsibilities: Strategy & Planning: Develop and implement tech strategies, align IT with business objectives, and manage budgets for technology initiatives. Leadership: Manage and mentor IT teams, overseeing daily operations, task delegation, and performance. Infrastructure Management: Oversee hardware, software, networks, security, and system maintenance. Project Management: Coordinate and direct technical projects from implementation to completion, ensuring timely delivery. Technical Support: Provide high-level support, troubleshoot complex issues, and ensure system uptime and security. Vendor & Stakeholder Management: Coordinate with external vendors and collaborate with other departments to meet technical needs. Reporting: Generate management reports on performance, usage, and project status. Required Skills & Qualifications: Education: Bachelor's degree in Computer Science, IT, Engineering, or a related field. Experience: Proven experience in technical roles and management. Technical Skills: Proficiency in relevant systems, security protocols, data management, and troubleshooting tools. Soft Skills: Strong leadership, communication, problem-solving, analytical, and project management abilities. Tamil candidates only
Job Types: Full-time, Permanent

Pay: ₹8,826.94 - ₹33,252.28 per month

Benefits:

Food provided
Work Location: In person