Job Description

Company Overview

Established in 1997, We specialize in comprehensive cloud services, web hosting, and digital transformation solutions that help organizations of all sizes achieve their technological goals.

Our Core Services:

Domain & SSL Services:

Complete domain management and SSL certificate solutions

Web Hosting Solutions:

Secure, and reliable hosting on Linux and Windows platforms

Google Workspace:

As a certified Google Workspace partner in India, we provide expert implementation, migration, and ongoing support services

Microsoft 365:

Comprehensive Microsoft 365 solutions including setup, user management, and technical support

Website Development & Maintenance:

Custom website design and ongoing maintenance services focused on business goals

Digital Marketing:

Leveraging our Meta partnership to provide social media advertising, campaign management, and digital growth strategies for businesses

Business Automation:

Helping enterprises automate their business functions and derive maximum value from their technology investments

Our Strategic Partnerships:

Google Partner:

Certified Google Workspace partner in India with technically certified professionals

Microsoft Partner:

Authorized Microsoft 365 solution provider offering comprehensive Microsoft 365 cloud services

Meta Business Partner:

Enabling businesses to leverage Meta's advertising and business tools for digital growth

Why Choose OCS:

Certified Expertise:

Official partnerships with industry leaders Google, Microsoft, and Meta

Proven Track Record:

Successfully serving small to large enterprises across various industries

Customer-Centric Approach:

Dedicated to building long-term relationships through exceptional service delivery

Local Presence, Global Standards:

Based in Coimbatore with international quality service standards

Continuous Innovation:

Staying ahead of technology trends through strategic partnerships with tech giants

Position Overview

We are seeking a motivated and technically-oriented individual to join our team as a Technical Support Executive. This is an excellent opportunity for a fresh graduate or diploma holder with a computer background to launch their career in the rapidly growing cloud services industry.

Key Responsibilities

Client Support & Communication:

Provide first-line technical support to clients via phone, email, and chat Handle customer queries related to web hosting, domain management, and email services Assist clients with Google Workspace setup, configuration, and troubleshooting Support Microsoft 365 implementations, user management, and issue resolution Document all customer interactions and maintain detailed support tickets

Technical Operations:

Monitor and maintain hosting infrastructure performance Assist with SSL certificate installations and renewals Perform basic website troubleshooting and maintenance tasks Support domain registration, transfer, and DNS management Collaborate with senior technical team members on complex issues

Service Delivery:

Ensure timely response to customer support requests Maintain high customer satisfaction ratings Follow established support procedures and escalation protocols Contribute to knowledge base development and documentation updates

Required Qualifications

Educational Background:

Bachelor's degree in Computer Science, Information Technology, or related field OR Diploma in Computer Science/IT with relevant certifications Fresh graduates are encouraged to apply

Technical Skills:

Basic understanding of web technologies (HTML, CSS, basic networking concepts) Familiarity with Windows and Linux operating systems Knowledge of email protocols (POP3, IMAP, SMTP) Understanding of domain name systems (DNS) and web hosting concepts Basic troubleshooting and problem-solving abilities

Soft Skills:

Excellent verbal and written communication skills in English and Tamil Customer service orientation with patience and empathy Ability to explain technical concepts to non-technical users Strong attention to detail and documentation skills Willingness to learn new technologies quickly

Preferred Qualifications

Previous experience in technical support or customer service roles Certifications in Google Workspace, Microsoft 365, or similar platforms Experience with remote support tools and ticketing systems Basic understanding of web development concepts Familiarity with cloud computing concepts

What We Offer

Compensation: Starting salary range of ?1.8 based on qualifications and experience Performance Incentives based on customer satisfaction and support metrics Comprehensive training on Google Workspace and Microsoft 365 platforms Career growth opportunities in an expanding technology company Exposure to latest cloud technologies and industry best practices Supportive team environment with experienced team members

Work Environment

Full-time position based in Coimbatore Collaborative team culture focused on continuous learning

Application Process

Interested candidates are requested to submit:

Updated resume highlighting relevant technical skills and projects Cover letter explaining interest in cloud technologies and customer support Any relevant certifications or academic projects

How to Apply:

Send your application to: Subject Line:

TSE-2025 -

"Application for Technical Support Executive Position"

Contact Information:

Online Consultancy Services,

Site No:29,Balaji Garden, 5th Street, Near Devi Avenue,Subramaniampalayam, G.N.Mills Post, Coimbatore - 641 029, Tamil Nadu, India.Location: Website:

Application Deadline:

Open until filled Position

Type:

Full-time, Permanent Experience

Level:

Entry Level (0-1 years)

Industry:

Information Technology, Cloud Services

Job Type: Full-time

Pay: ?150,000.00 - ?180,000.00 per year

Shift:

Morning shift
Education:

Bachelor's (Preferred)
Experience:

Technical support: 1 year (Preferred) total work: 1 year (Preferred)
Language:

English (Preferred)
Expected Start Date: 30/07/2025