Job Description

We are seeking a Technical Support Specialist to join our dynamic team. The ideal candidate will have a passion for helping customers resolve technical issues and providing exceptional support. As a Technical Support Specialist, you will be responsible for diagnosing and troubleshooting software and hardware problems, guiding customers through solutions, and escalating issues when necessary.

Key Responsibilities:

Hardware & Software Support:

Troubleshoot and resolve issues related to desktops, laptops, printers, cash counting machines, and other peripherals. Perform regular maintenance and servicing of all IT hardware. Manage installation, updates, and troubleshooting of software, drivers, and operating systems. Carry out printer toner refilling, hardware replacement, and preventive maintenance.
ERP, CRM & Technical Application Support:

Provide first-level support for ERP and CRM systems. Assist users with login issues, data errors, and basic system operations. Coordinate with vendors or internal teams for escalation or customization.
Asset Management & Relocation:

Maintain asset inventory records (desktops, printers, laptops, etc.). Assist in relocation, installation, and configuration of IT equipment within or between offices. Ensure proper documentation and tagging of all IT assets.
IT Helpdesk Support:

Respond to user tickets and service requests via helpdesk tools. Ensure timely resolution and record-keeping for all technical issues. Provide basic training to users on hardware or software as needed
Networking & System Support:

Support basic network troubleshooting (LAN, Wi-Fi). Assist with network hardware like routers, switches, and access points
Required Skills & Qualifications:

Diploma/Bachelor's degree in IT, Computer Science, or a related field. 1-3 years of experience in technical support or IT infrastructure management. Strong knowledge of hardware components and troubleshooting techniques. Basic understanding of ERP/CRM platforms .Familiarity with Windows OS, printers, and office applications. Good communication skills and willingness to work in shifts.

How to Apply:

Please submit your resume and cover letter to hrhead@seraphinedevimpex.com

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Health insurance Life insurance Provident Fund
Shift:

Day shift Evening shift Morning shift Rotational shift
Work Days:

Weekend availability
Education:

Bachelor's (Preferred)
Experience:

Technical support: 1 year (Preferred) total work: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person

Application Deadline: 30/06/2025