We are looking for a proactive, solution-oriented Technical Support Executive to join our
dynamic IT team in Bangalore. The ideal candidate will bring 2-4 years of hands-on
experience in providing L1 and L2 technical support. This role is pivotal in ensuring seamless
IT operations, resolving technical issues promptly, and maintaining high user satisfaction
across the organization.
Key Responsibilities :
Provide L1 and L2 support to internal users through in-person interactions, phone,
email, and remote access tools.
Install, configure, and troubleshoot hardware such as desktops, laptops, printers,
scanners, and peripherals.
Address and resolve software-related issues, including those related to
Windows/Mac OS, Office 365, antivirus software, and email clients.
Monitor system and network performance, performing routine maintenance and
identifying potential issues proactively.
Manage user accounts, access rights, and system permissions across platforms.
Maintain accurate records of issues and resolutions using IT ticketing systems.
Set up and support video conferencing systems and other collaboration tools (Zoom,
Teams, etc.).
Ensure timely resolution of issues and escalate complex problems to higher-level
support teams when required.
Assist in maintaining an updated IT asset inventory and support IT needs during
employee onboarding/offboarding.
Adhere to internal IT policies, compliance standards, and data security protocols.
Required Skills & Competencies:
Proficiency with remote desktop applications, troubleshooting tools, and helpdesk
ticketing systems.
Basic awareness of cybersecurity practices and data protection protocols.
Strong analytical and problem-solving skills with a keen attention to detail.
Excellent interpersonal and communication abilities to assist users effectively.
A customer-first mindset and ability to prioritize tasks in a dynamic, fast-paced
environment.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven 2-4 years of experience in a technical support or IT helpdesk role.
Job Type: Full-time
Pay: ₹30,000.00 - ₹40,000.00 per month
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