Job Description

About Us

We are a software company specializing in back-office solutions for the financial market. Our products are designed for stock brokers, depository participants, and other intermediaries who need accurate, reliable, and compliant software to manage their operations.

Role Overview

We are looking for an

Technical Support Executive

who can provide technical and functional support for our financial back-office software. The ideal candidate should have a good understanding of financial markets and be able to bridge the gap between client +9requirements and technical solutions. This role involves troubleshooting, client communication, and close coordination with the product and development teams.

Key Responsibilities

Provide

technical and functional support

to clients using our back-office software. Troubleshoot issues related to trade settlement, accounting, reconciliation, reporting, and compliance modules. Act as the first point of contact for client queries, ensuring timely resolution and escalation where needed. Collaborate with the development team to analyze and resolve product-related bugs. Document issues, solutions, and best practices to build a

knowledge base

. Train and guide clients on product features, upgrades, and workflows. Work closely with clients to understand their processes and provide business-focused solutions.

Required Skills & Qualifications

Strong knowledge of

financial markets

(equities, derivatives, depository operations, clearing & settlement etc.). Minimum 2-3 years of experience in

application support / product support / financial software support

(preferred). Familiarity with

databases (SQL queries)

for issue analysis. Strong problem-solving and analytical skills. Good communication and client-handling skills. Ability to explain technical solutions in simple business terms.

Good to Have

Experience with back-office software used by brokers or DPs. Knowledge of regulatory requirements (SEBI, exchanges, depositories).
Job Type: Full-time

Pay: ₹245,730.33 - ₹900,000.00 per year

Benefits:

Paid sick time Provident Fund
Ability to commute/relocate:

Noida Sector 62, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Do you have any experience or knowledge of the financial markets
Experience:

Technical support: 1 year (Preferred)
Location:

Noida Sector 62, Noida, Uttar Pradesh (Preferred)
Work Location: In person