to join our support team. The ideal candidate will be responsible for resolving client issues, providing timely assistance, and ensuring a smooth technical experience.
Key Responsibilities:
Respond to customer queries via calls, emails, or chat in a professional and prompt manner
Provide technical assistance for software, hardware, or application-related issues
Guide customers through basic troubleshooting steps and escalate unresolved issues to relevant teams
Maintain detailed records of customer interactions and technical issues in the ticketing system
Ensure a high level of customer satisfaction by delivering accurate and efficient support
Follow up with customers to ensure their technical issues are fully resolved
Collaborate with internal teams to improve support processes and customer experience
Requirements:
Bachelor's degree in any discipline (technical background preferred)
Prior experience in customer support or technical support roles is a plus
Strong communication skills (verbal and written)
Basic knowledge of computer systems, software, or networks
Ability to multitask and remain calm under pressure
Preferred Skills:
Understanding of CRM tools and basic troubleshooting techniques
Customer-centric mindset with a problem-solving approach
Why Join Us?
Supportive team and work environment
Learning opportunities and career growth
Competitive salary and performance incentives
Job Type: Full-time
Pay: ?12,123.69 - ?37,971.81 per month
Benefits:
Flexible schedule
Shift:
Day shift
Work Days:
Monday to Friday
Location:
Chandigarh, Chandigarh (Required)
Work Location: In person
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