Job Description

Job Opening: Technical Support Executive - BPO Industry

Are you a tech-savvy professional with excellent communication skills?

We are hiring Technical Support Executives with prior experience (6 months to 1 year) in the BPO sector.

Job Title: Technical Support Executive

Industry: BPO / Call Center / Customer Support

Location: Gurgaon

Experience Required: 6 Months to 1 Year (Mandatory)

Work Mode: On-site

Shift Timings: Rotational shifts

Travel Allowances will be provided

Job Responsibilities:

Handle technical queries from international/domestic customers through calls, chats, or emails.

Identify, analyze, and resolve hardware/software-related issues.

Guide users step-by-step through troubleshooting processes.

Escalate unresolved cases to higher-level support teams.

Maintain accurate records of conversations and follow-up actions.

Deliver excellent customer experience and build rapport with users.

Meet performance metrics including resolution time, quality, and customer satisfaction.

Key Requirements:

Minimum 6 months to 1 year of experience in a technical support role in the BPO industry.

Fluent English communication skills - both verbal and written.

Strong technical knowledge in computer systems, networking, and applications.

Ability to handle pressure and work in fast-paced environments.

Problem-solving attitude and willingness to learn continuously.

Must be flexible for night shifts and rotational week-offs.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Health insurance Internet reimbursement Provident Fund
Shift:

Rotational shift
Work Location: In person