Job Description

About Data Resolve Technologies

Data Resolve Technologies is a fast-growing young IT product company in the area of cybersecurity and cyber intelligence and helps businesses secure their data from theft and loss along with business risk mitigation through the security analytics module of their award-winning product "inDefend Busines". Data Resolve has thousands of footprints in their customers' network spread out in dozens of countries and is highly recommended for any medium-sized company's top management who wants to assess the risk of their business through cyber intelligence and achieve a global standard of data security. The game changers, a national bestseller published by Random House Publishing has covered the story of Data Resolve under the top 20 extraordinary success stories from the Indian Institute of Technology, Kharagpur.

Activity on Internshala

Hiring since March 2022

11 opportunities posted

About the internship

Selected intern's day-to-day responsibilities include:

1. Answer, follow up and respond to customer cases through email and phone in predefined SLA & TAT
2. Ensure full understanding of the issue (including impact to customer)
3. Work on basic troubleshooting of the scenario, gathering required logs, configuration details, and attempting to reproduce the reported issues
4. Research the issue with partners/team members and in the knowledge base/documentation as needed
5. Document all interactions, update tickets, and case details, including a detailed description of the issue and any resolutions provided/recommended
6. Adhere to company policies and procedures regarding customer handling, case management, and service entitlement verification
7. Perform other duties and projects as assigned

Skill(s) required

Linux

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Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 10th Nov'22 and 15th Dec'22

3. are available for duration of 6 months

4. have relevant skills and interests

• Women wanting to start/restart their career can also apply.