Job Description

About Us

Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today\'s smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G.

TAC-3 support/GSD

Remote support for the NPT product family for ECI/Ribbon Global/India customer. Work closely with software and Hardware R&D team to provide the details root cause analysis and solution.

Requirements

• B.E. / B. tech in Electronics or Electronics and telecommunication.
• 5 to 12 years of Experience in working with Telecom /DATACOM product-based companies.
• Must be result oriented and have a high degree of accountability, commitment and responsibility.
• Must possess outstanding problem solving skills, excellent multi-tasking, written & verbal communication and organizational skills.
• Should be able to work independently and must be fast learner

Domain Skills

• In-depth knowledge of Routing Protocols: IS -IS, OSPF, BGP, IPV4, and IPV6.
• Deep understanding of advanced and emerging technologies like Segment Routing, ISIS-TE, MPLS, RSVP -TE,EVPN , L3-VPN, L2VPN, Traffic Engineering & QoS.
• In depth knowledge of Layer 2 protocols like VLAN, STP, RSTP,MSTP, LACP,802.1p, 802.1ag,QOS.
• Knowledge on Multicasting protocols like IGMP, PIM.
• Should have knowledge of CES and PDH technology.
• Experience in configuration and setup of various switches with Data analyzers like IXIA and Spirent.

Preferred / Added Advantage:

• Worked with EMS, NMS, Solaris/LINUX/UNIX, windows O/S platforms.
• Has experience with provisioning & monitoring with a telecom service provider.

Roles and Responsibility

• Remote support for the Global/ India customer.
• Handling the task opened by Tier-2 support team and coordinating with them.
• Providing the solution with the customer SLA.
• Reproducing the issue in lab with the help of R&D and providing the workaround.
• Action line support for once in a week.

Please Note:

\'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.\'

Ribbon Communications