Job Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

This role is flexible in that you can work up to 50% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

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Azure Support Engineer -

Are you passionate about cloud technology and solving complex technical problems? As an Azure Support Engineer, you will be at the forefront of helping customers embrace Microsoft's cloud platform. You'll play a critical role in delivering world-class technical support, ensuring customer satisfaction, and contributing to Microsoft's leadership in the cloud space.

Microsoft Cloud Culture

At Microsoft, our cloud philosophy is built on the following core principles:

Cloud Focus: The future is in the cloud for our customer's and Products. Cloud Speed: Cloud services evolve rapidly; we embrace the change and adapt continuous learning through regular readiness. Cloud Ownership: We own the Azure Cloud Platform service stack end-to-end and are accountable for its reliability. One Microsoft: Cross-team collaboration is essential--boundaries should never hinder support and customer experience. Cloud Evangelism: we empower customers on how cloud adoption can solve specific business challenges and act as a bridge between business needs and cloud capabilities.

Inspiring engineers to adopt modern cloud-native tools and architectures and encourage innovation and continuous learning in cloud technologies.

Qualifications

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As an Azure Support Engineer, you will:

Own, troubleshoot, and resolve complex customer technical issues on the Azure platform. Deliver consistent, high-quality support experiences aligned with CPE (Customer and Partner Experience) goals and response time SLAs. Analyze, diagnose, and resolve issues involving infrastructure, networking, virtualization, identity, and platform services. Collaborate across teams (Product Group, Engineering, CSS, Field, etc.) and swarm effectively on critical cases. Create, manage, and escalate incident and problem management requests as needed. Identify process, tooling, or training gaps and propose improvements for better issue resolution. Support readiness efforts by engaging with internal training programs, mentoring, and contributing to knowledge-sharing. Participate in or lead community-building efforts around specific technologies or workloads. Contribute to automation, self-help content, and case deflection initiatives. Ability to handle high-pressure situations with professionalism and empathy. ?

Technical Skills and Qualifications

Required:

Excellent written and verbal communication skills in English. Strong understanding of TCP/IP protocols and the OSI model. Experience with Infrastructure and Network Administration. Deep troubleshooting knowledge in large-scale networking environments. Familiarity with tools such as Wireshark, Network Monitor, or Message Analyzer. Awareness of Public, Private, and Hybrid Cloud models. Experience with Windows and/or Linux operating systems. Understanding of Virtualization and Software-Defined Networking (SDN) technologies. Understanding of protocols and services such as VPN, IPsec, DHCP, DNS, HTTP/S, MPLS, BGP, Layer 2/3, etc. Knowledge of Proxy, Firewall configurations, and security principles.

Preferred / Beneficial:

Hands-on knowledge of Azure Platform services (e.g., VM, VNet, NSG, Load Balancer, VPN). Familiarity with deployment and support of cloud-native applications and Azure DevOps pipelines. Prior experience in technical support or consulting roles in enterprise environments. Certifications such as AZ-104, AZ-700, AZ-305, or equivalent
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Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.


Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.