Job Description

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech!
Essential Duties & Responsibilities:

• Provide assistance to customers, consultants, and partners on the usage of

Mitratech products through our customer support portal, email, chat and phone

• Advise clients on configuration options based on best practices
• Triage newly reported problems, assign proper severity and work to identify a

resolution

• Troubleshoot issues through reproducing the problem and determine resolution
• Update the ticket tracking system to provide accurate and current status of

support issues

• Identify case trends and report to services and development
• Maintain proactive communication upward and across client contacts
• Create Knowledgebase articles regularly to expand self-help tools for customers

and internallyRequirements & Skills:

• 2-4 years experience in software application

• Bachelor's degree in related discipline or relevant experience required

(Engineering/CS/MIS/Communications degree preferred)

• Quick learner

• Hands-on approach

• Strong sense of ownership

• Strong sense of urgency

• Experience with APIs preferred, but not required

• Excellent organizational, customer relationship, verbal and written

communication skills

• Highly dependable and professional

• Excellent problem solving and listening skills

• Ability to train others in use of Mitratech products

• Highly motivated, proactive self-starter with a positive attitude

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your candidate application.
We are an equal opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.Job Type: Full-time