Job Description

We are seeking a proactive and customer-focused Technical Support Engineer to join our Aha! Automotive Innovations LLP team. The ideal candidate will be responsible for handling installation, troubleshooting, and post-sales support for both walk-in and on-call customers. This role involves providing hands-on assistance, diagnosing technical issues, ensuring customer satisfaction, and maintaining the company's quality standards in service delivery.

Key Responsibilities:

Perform installation and setup of Aha! NexCruise devices for walk-in customers at the service center. Provide remote assistance and technical guidance to customers during self-installation over calls, video calls, or chat support. Diagnose, troubleshoot, and resolve hardware and software issues related to NexCruise installation or performance. Manage after-sales support, including handling customer complaints, warranty claims, and service requests efficiently. Maintain installation and service logs, customer feedback records, and escalate unresolved issues to the product development or technical team when necessary. Conduct testing and verification of devices before and after installation to ensure optimal functionality. Educate customers on product features, usage guidelines, and maintenance tips to enhance user experience. Coordinate with the Sales, R&D, and Logistics teams for replacement, updates, or product improvements based on customer feedback. Ensure timely response and resolution of all support cases while maintaining a high level of professionalism and empathy.

Required Skills & Qualifications:

Diploma / B.Tech in Electronics, Electrical, Mechanical, or Automotive Engineering (or equivalent technical discipline). 0-3 years of experience in technical support, customer service, or automotive electronics installation preferred. Strong understanding of vehicle electronics, wiring, and ECU-based systems. Good communication skills in English and Hindi. Ability to diagnose issues logically and communicate technical information clearly to customers. Familiarity with using tools like multimeters, diagnostic equipment, and mobile troubleshooting apps. Self-motivated, customer-oriented, and capable of working independently or within a small team.

Good to have Qualities:

Prior experience in automotive accessory installation or connected car devices (e.g., cruise control, GPS trackers, telematics). Knowledge of OBD-based systems and vehicle CAN communication protocols. Excellent problem-solving attitude and a focus on delivering top-notch customer satisfaction.
Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person