Job Description

Company Name: VARITE India Private Limited
About The Client:
A cloud computing company offers a platform for digital workflows, enabling organizations to automate and streamline business processes. The solutions include IT service management, human resources, customer service, and security operations. Designed to enhance efficiency and collaboration, the platform digitizes and automates workflows for diverse organizational needs. Headquartered in the United States, the company is recognized for its innovative approach to workflow automation, playing a significant role in the IT service management and business process automation space. In 2018, Forbes magazine named it number one on its list of the world's most innovative companies.
About The Job:

• In this role, you will find ways to remediate outages or enhance performance on the ServiceNow platform, utilizing tools like BigData, Splunk, and Grafana to map out metrics and identify trends on transactional throughput, memory, CPU, job processing, and disk utilization.
• Using your database optimization skills, you will directly tune the database, add indexes, maintain tables and data, and understand execution plans to recommend better-formed queries.
• You will review Javascript and Java application code to point out and fix performance concerns.
• You bridge the gap between the customer and the different internal teams (Development, Infrastructure, Networking, Hardware) to reproduce performance issues and find root cause analysis.

Essential Job Functions:

• The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the Client Technical Support team focusing on Performance and instance availability.
• This includes being the last point of escalation within the technical support department. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.
• This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills.
• The Performance Support Engineer must be able to work outside of normal business hours on occasion (weekend shifts, holidays) on a rotational basis.

Qualifications:
Bachelors (B.E/B.TECH/B.C.A) or Masters (M.E/M.Tech/MCA) degree or equivalent.
Required Skills:

• Strong personal commitment to quality and customer service
• Experience with relational databases (e.g. MySQL, Oracle)
• Java experience- ability to read and understand object oriented design principles and memory management
• Experience in one (or more) scripting languages- JavaScript is preferred. Python or Perl-plus
• Advanced Unix/Linux experience
• Ability to analyze java heap dumps as well as thread dumps
• Working knowledge of the components in a web applications stack.
• Experience diagnosing performance degradation (e.g. explain plans, database tuning)
• Strong teammate with high level of commitment and excellent communication skills

Desired Skills
The following additional skills are preferred but not required:

• Understanding of Web Services, JDBC, ODBC
• Understanding of TCP/IP and Networking knowledge
• Experience with Splunk
• Understanding of remote administration via SSH, SNMP, WMI, Powershell
• A fundamental understanding of ITSM, ITIL, and/or CMDB

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.