Job Description

Position Title:

Technical Support Engineer

Division:

Projects and IT (Secure Tech)

Location:

Head Office

Reports To:

Product Manager

Industry:

IT-Software/ Software Services for Parking Technology

Role:

Sr.Technical Support Engineer

Employment Type:

Permanent Job, Full Time

Role:

Sr.Technical Support Engineer

(Linux & MySQL based application)

- Real-time technical support to on-ground site teams

operating live parking systems across India.

- This role is not a call-center position.

- Deep hands-on capability to diagnose and resolve FASTag,

ANPR, display, and backend system issues through remote

access and direct coordination with field teams.

- The person will act as a Level-2 / Level-3 support bridge

between site operations, backend systems, and

engineering teams.

A. Key Responsibilities

S. No. Responsibilities 1

Operational Support

Act as the primary technical contact for site teams for issues related to:

FASTag transactions & exceptions

ANPR capture / mismatches

Entry-Exit displays and lane peripherals

Handle live production issues with urgency and ownership

Provide remote troubleshooting via SSH, database checks, logs, and configs

Support near real-time operations during peak traffic hours

FASTag & Backend Support

Diagnose FASTag-related issues such as:

Tag read failures

Duplicate / missing transactions

Backend posting or reconciliation mismatches

Bank Server response

Log review

Perform backend verification using MySQL queries

Assist QA / reconciliation teams with technical validations

System & Infrastructure Support

Work on Ubuntu Linux systems (18.04 to 24.04):

Process monitoring

Log analysis

Service restarts

Disk / memory / CPU checks

Use SSH to access on-premise and cloud-hosted systems

Coordinate with DevOps / IT teams for deeper infra issues

Report reconciliation:

Bank Report and Site report reconciliations

Pushing records back to bank in case of any failure

Coordination & Escalation

Liaise with:

Regional operations teams

Installation & maintenance engineers

Development team for bug escalation

Escalate issues with clear technical findings, not assumptions

Document recurring issues and suggest preventive actions

2

Quality management -

Technical Skills (Mandatory)

MySQL

Able to connect MySQL remotely

Able to run predefined queries

Ability to analyze transactional data

Linux / Ubuntu (18.04 - 24.04)

Confident with CLI

Configurations, Logs, services, cron, permissions

Remote Access & Debugging

SSH

SCP / log collection

Production Support Experience

Handling live systems with minimal downtime

Understanding of SLAs and escalation protocols

B. Key Competencies required to perform the current role

Position Requirements

Male candidate only.

7-10 years (Mandatory) year of experience in a technology environment, including Quality Assurance

Shift-based / Extended support hours as per operations

Bachelor's degree in Computer Science/Engineering (Electronics, Computer Science, Information / Instrumentation technology, Electrical & Electronics) or related field strongly preferred

Job Types: Full-time, Permanent

Pay: Up to ?600,000.00 per year

Work Location: In person