Job Description

The Elevator Pitch: Why will you enjoy this new opportunity?
Do the words iSCSI, Fabric, SAN, NVMe, IOPS and Arrays get your blood pumping? Do you thrive on learning new storage technologies or expanding your existing storage technology expertise? What about solving storage issues ranging from the simple to the highly complex? Are you a natural collaborator that craves working with enthusiastic, creative, customer focused teams that support the worlds leading edge software products spanning every imaginable industry across the entire globe?
The VMware Global Support team is powered by individuals and teams working together to deliver world class support to over 250,000 organizations in 100+ countries and we are looking for people like you!
Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?
As a Level 2 Technical Support Engineer, we will take your current expertise and expand your storage knowledge to new heights! You could soon be partnering with our customers to troubleshoot, understand, and overcome challenges in their storage environments.

• 
  We start with enhancing your current knowledge! We want you to be confident, ready, and capable of working through technical challenges. From Day 1 your education will be a focus. In Depth and relevant training will see you successful with customers and earning VMware’s vaunted professional certificates.

• Once onboarding is completed you will be partnered with team members that have deep technical knowledge and deliver exceptional customer experience.

• This gives you the opportunity to learn from the best of the best. All before you manage your first customer interaction solo!

• As your Level 2 Technical Support Engineer skills expand you will be introduced to additional storage products and supporting technologies, work closely with senior technical team members to drive product improvements, mentor new team members, and work with our most elite customers.

• VMware knows the world is always moving forward. We move with it. We strive to not only make you an expert but keep you there. Continuous training, career development, and a focus on providing superior customer support makes sure you are always growing and ready to exceed the customers expectation for support delivery.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
As a Level 2 Technical Support Engineer you will be responsible for resolving customers storage technical difficulties. Crucial qualities for this role are being team oriented, highly motivated, eager to always be learning, strong technical problem-solving skills and most important of all, customer centric. Your success in this role will pivot around:

• Expanding on your current storage fundamentals and integrating your knowledge to VMware products.
• Being highly communicative and willing to learn and practice new communication methods.
• Able to apply logic to a situation and able to work creatively when information may be disjointed or missing.
• Provide World Class Support to our customers.
• Partner with Engineering teams, field teams, customer success teams to provide wholistic and meaningful solutions.
• Sharing your knowledge. Be it with Knowledge Base articles, developing micro trainings for peers and customers, partnering with peers or spending time with a customer to increase their knowledge of VMware products.
• Work in an environment of trust, on-going development, and coaching, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.

Where is this role located?

• Flexible: The location of this role is flexible within the Bangalore. Work will be done from an office some days during the week and other days from a non-VMware building.

What are the benefits and perks of working at VMware?

• You and your loved ones will be supported with a competitive and comprehensive benefits package. Explore the VMware Benefits page for additional details. Please note, benefits change by country, please select your country from the drop-down menu in the top right corner. www.benefits.vmware.com

Category : Client Support
Subcategory: Technical Support
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2022-08-22
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.