Provide first-level support for hardware, software, and network issues, diagnosing and resolving technical problems for end-users.
Installation & Configuration:
Install, configure, and maintain desktop systems, computer peripherals (like printers), and software applications.
Troubleshooting:
Troubleshoot and resolve network connectivity issues, software bugs, and hardware malfunctions to minimize downtime.
System Maintenance:
Conduct regular system maintenance, install software and hardware updates, and manage user accounts and permissions.
Documentation:
Develop and maintain technical documentation, user guides, and records of IT inventory, issues, and solutions.
User Support:
Communicate with users to understand problems, provide basic training on computer operation and software usage, and manage expectations during the resolution process.
Collaboration:
Work with other IT teams to resolve complex technical issues and contribute to larger IT projects, such as hardware rollouts or system upgrades.
Escalation:
Escalate unresolved issues to specialized teams or higher-level officials when necessary.
Security:
Ensure the security and privacy of IT equipment and data by managing access rights and maintaining system security.
Job Types: Full-time, Permanent
Pay: ?15,000.00 - ?25,000.00 per month
Benefits:
Flexible schedule
Health insurance
Leave encashment
Life insurance
Provident Fund
Work Location: In person
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