Job Title: Technical Support Engineer
Location: Chetla, Kolkata
Job Type: Full-Time
Job Summary:
The Technical Support Engineer is responsible for providing first-line technical support over the phone. The role involves addressing technical and non-technical issues, troubleshooting user queries and ensuring timely resolutions. This role demands excellent communication, problem-solving skills, and the ability to work in a fast-paced environment.
Requirements
Key Responsibilities:
Answer inbound calls from users seeking technical support or assistance with service-related issues.
Provide effective, clear, and professional communication
Manage multiple calls simultaneously and maintain a high level of service quality.
Provide step-by-step guidance to users on troubleshooting methods
Educational Qualification:
ITI/Diploma/B.Tech in Electronics/Electrical
A bachelor's degree in Computer Science, or a related field (BCA)
Benefits
PF, ESIC, Flexible timing
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