Job Description

About IQnext

We're revolutionizing the way buildings are managed, shifting them away from traditional facilities management to a smarter, data-driven approach. IQnext is an integrated, centralized platform that is disrupting buildings and real estate infrastructure with its new-age cloud-based solution, delivering long-term sustainability and operational efficiency that is scalable across portfolios.

Job Summary

We are seeking a Technical Support Engineer who can assist our customers with IoT devices and cloud-based solutions. You will troubleshoot, diagnose, and resolve both software and hardware problems.

Designation- Technical Support Engineer

Experience- 1- 2 Years

Role Type- Individual Contributor

Job Location-Bangalore (On-site)

Responsibilities

Deliver exceptional technical support by promptly addressing client queries and issues. Manage incoming tickets/calls and resolve them while ensuring adherence to our SLA. Proactively identify root causes of problems and implement corrective/preventive actions. Collaborate with internal teams, partners, clients, engineers, and other technicians to ensure effective service delivery. Generate RCA reports and maintain internal documentation. Monitor cloud applications and critical devices. Maintain and enhance operational procedures related to incident management, monitoring, preventative maintenance, expansions, and upgrades. Perform first-level troubleshooting for cloud applications and field devices, providing remote/on-site assistance.

We're looking for someone who

Graduation/Post Graduation degree in Comp. Science/IT/Electronics (B.E/B.tech, B.Sc, BCA etc.) Excellent technical skills - Cloud Apps, Basic Linux, and Networking Proficient in Documentation handling using MS Word, Excel, PowerPoint Curious and with excellent communication (written and verbal) Eagerness to solve problems, build relationships with clients and customers and Stakeholder management Should be willing to travel (Local/outstation)

Good to have

Knowledge in Cloud computing, SQL queries, Remote Troubleshooting Experience in handling Ticketing tools (Zoho Desk, Freshdesk, Zendesk etc.) Some degree of understanding of SaaS products. Basic Domain knowledge in Lighting, Building Automation, BMS, HVAC, and Control systems Proficiency in multiple languages (English, Hindi, Kannada, Tamil etc.)

Benefits

Medical Insurance Travel allowance Comp-off when worked on Saturday/Sunday Access to the e-learning platform
Job Type: Full-time

Pay: ?300,000.00 - ?450,000.00 per year

Application Question(s):

Mention your Current Location This role is strictly in-office position in Bangalore. Are you based out of Bangalore (or) willing to relocate to Bangalore if selected for the position? On a scale of 1 to 10, how would you rate your skills in working with a B2B SaaS product? Do you have any past experience working on B2B SaaS products? What is your most recent CTC in your ongoing/past work experience? What is your expected CTC? We must fill this position urgently. Can you start immediately? This role involves travel (Local/outstation). Are you willing to travel? Do you have any past experience in handling ticketing tools like (Zoho Desk, Freshdesk, Zendesk etc.)?
Work Location: In person