Job Description

We are looking for a

Technical Support Engineer

with

1 to 2 years of experience

to join our team at

Shifttocloud Software

. The ideal candidate should have strong

communication skills

, a passion for problem-solving, and the ability to assist customers with technical queries and product-related issues. This is a

full-time on-site position

.

Responsibilities:

Handle customer queries via email, chat, or calls in a professional and timely manner. Diagnose and troubleshoot technical issues related to software installation, configuration, or usage. Escalate unresolved issues to the appropriate technical team and follow up until resolution. Maintain accurate records of customer interactions and issues using ticketing tools. Collaborate with the development and QA teams to identify and report software bugs. Guide users through step-by-step solutions and provide remote assistance when required. Ensure high levels of customer satisfaction through quality support and communication.

Requirements:

Any qualification

(Graduates preferred; technical background is a plus).

1-2 years of experience

in

technical support, customer service, or IT helpdesk

roles. Strong

verbal and written communication skills

in English. Good understanding of basic computer operations, networking, and software troubleshooting. Ability to work efficiently in

shift-based environments

. Strong customer focus, patience, and problem-solving skills. Willingness to

relocate to Bangalore

(On-site role only). Quick learner with the ability to adapt to new technologies and tools.
Job Types: Full-time, Permanent

Pay: ?240,000.00 - ?300,000.00 per year

Benefits:

Provident Fund
Ability to commute/relocate:

Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

Technical support engineer: 1 year (Required)
Location:

Bangalore, Karnataka (Preferred)
Work Location: In person