Job Description

Dover is a diversified global manufacturer with annual revenue of over $8 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainable Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.

Designation: Technical Support-L1

Total Experience:

2-5 Yrs

Education:

B.E/B.Tech/BCA/BSC/BBA and Equivalent.

Location:

C V Raman Nagar, Bangalore

Roles & Responsibilities:

1: Actively participates in support of incoming calls o Continuously demonstrates a truly empathetic concern for customer issues


2: Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. o Quickly identifies escalations and creates expectation alignment with customers


3:Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. o Primary stakeholder to ensure our customers receive prompt support.


4:Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. o Facilitate field support services to repair products within scope of service.


5:Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.

Must Have skills:

1 Proficient in US Accent and English Language, both Verbal and written. o Honest, dependable, and full of integrity o Possess a genuine desire to help others


2 A track record of self-improvement and growth mindset o Ability to seamlessly adapt to changes quickly


3 A demonstrated logical approach to troubleshooting o Consistently maintain a superior level of professionalism


4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals o Experience or education from an electronics or information technology background o Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases

Minimum Qualification

Must have completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent o work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must o Experience with direct customer engagement in a fast-paced customer focused environment o Ability to work in the 24X7 rotational shift environment and majorly in the US time zone o Ability to work independently with minimal support in Hybrid model. o Ability to multi task and has a good typing speed at least 50 words per min o Should be 100% conversant to listen, understand and respond in US ascent o Document everything and do it with tremendous detail o Be a voracious learner and demonstrate growth.



Work Arrangement : Hybrid



We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.


Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, includingbusiness travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.


All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.


Job Function : Engineering; Information Technology; Product Development