Job Description

Technical Support Engineer


This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

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What you'll do:

Maintaining and supporting customer solution platforms Building documentation, runbooks are automations together with PS Investigating and participating in resolution of the issues discovered/reported by the customer Escalating issues to the engineering team, if needed Documenting issues using available tools Participate in customer conference calls to discuss technical issues Contributing to the continuous improvement of customer solution platforms Identifying and advising preventive measures proactively, collaborating with various key stakeholders Close collaboration with DevOps teams Working with multiple development teams in resolving the issues found Writing and maintaining technical documentation (knowledge articles, operational/procedural documents) for internal and external use

What you need to bring:

Possess outstanding problem-solving skills in the diagnosis and resolution of customer issues 4+ years of hands-on experience with Linux 3+ years of hands-on experience with Kubernetes, Docker, Jenkins, Ansible 2+ years of automation using Python or other programming language The candidate should have a good understanding of networking fundamentals (TCP/IP, UDP, routing and switching, firewalls). Experience and thorough understanding of microservice development architecture, Agile development model. Knowledge of building pipeline/infrastructure like GitHub, CICD would be an added advantage. Knowledge and experience in programming in Java/C++/Python/Golang. Bonus points for experience with the modern monitoring stack (e.g. ELK Stack / Prometheus) Experience building lab environments for new solutions Work alongside project management teams to successfully monitor progress and implementation of initiatives Background using public or private cloud infrastructure like AWS, OpenStack etc...

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have -- whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job:

Services

Job Level:

Specialist

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.