Job Description

Role: Customer Service Engineer - Grade-8.

Company: Telekonnectors Ltd

Location: Bangalore / Kolkata

Telekonnectors (www.telekonnectors.com)

Telekonnectors is a Telecom Engineering company focused on R&D, Product

Design and Manufacturing. Telekonnectors designs its line of products (both

hardware and software) and holds patents for many of them. Telekonnectors

offers a range of products that are designed to be compatible with a wide range

of host equipment and environments. Our products are versatile and can be used

in many different applications, making them a popular choice for customers with

varying needs.

We invest heavily in R&D to create innovative products that are world class in

nature. Telekonnectors has offices in all Indian metro cities, New York, London and

Manila. Each office is staffed with a sales team and service engineers to provide

prompt delivery and service to our customers.

Job description:

1. Headsets installation, Trouble shooting.

2. IP phone installation trouble shooting,

3. Help customer resolve issues in endpoint exclusions

4. IP phone configuration with various server like Astrix, Genesys, 3CX, Cisco

Avaya etc

5. Headset setting adjustment in windows, Unix, MAC

6. Headset configuration and tunning in softphones, Video conference

software, Teams, Zoom ETC

7. Repair of Headsets, Adaptors

8. Visits for Preventive Maintenance of products at customer sites.

Qualification and skills

1. Diploma or ITI with 2 years of experience

2. Knowledge in windows mandatory, Excel, Linux and Mac (good to have)

3. Knowledge in networking, IP address, protocols

4. Knowledge of electronics components, PCB

5. Knowledge of soldering

Job Types: Full-time, Permanent

Pay: ?276,133.13 - ?1,324,230.93 per year

Benefits:

Flexible schedule Health insurance Life insurance
Work Location: In person