Job Description

We constantly drive innovation in our products to remain the industry leading technology company for the process industries. We are seeking a Technical Consultant to join our Asset Performance Management (APM) Technical Support team. The ideal candidate should be able to learn new concepts quickly, be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards. Aspen Technology, Inc. is looking for the right candidate to fill this important position. This is a long-term career with opportunity for growth and development in a cutting-edge engineering technology company. Your Impact Solving customer problems with our APM software via telephone/web, deploying APM software, delivering high quality training on our APM product line and other department projects as needed. Provide customer specific reviews, health checks and guidance to holistically solve customers business problems. Provide specific recommendations for customers to achieve more business value from our products. Drive improvement in our APM software. Provide your own ideas and bring customer feedback to the R&D team to make our products better. Develop and maintain APM training course materials and curriculum to include newly released functionality and the latest trends in APM methodology. Author, review and approve technical white papers for publication to AspenTech s web knowledgebase. Lead a small team functioning as subject matter experts (SME) in AspenTech s pre-release beta software testing program to drive improved product quality. Conduct pre-sales consultations, based on industrial processes, to identify prospects business problems and articulate AspenTech s products as the solution. Travel to customer sites if required. Travel is usually less than 25% and may occasionally be international. What Youll Need BS in Engineering, Computer Science or related technical discipline. 1-3 years of relevant experience. Prior experience with or University coursework in Statistical Methods will be helpful. Experience in process control, equipment maintenance and/or reliability in oil & gas, chemical, petrochemical, pulp & paper, mining, pharmaceutical or food & beverage industries is an added advantage. Good knowledge of big data, data analysis, machine learning, AI, Python, SQL or related specializations is an added advantage. Hands-on problem-solving skills with a drive to deliver quality work. Strong ability to troubleshoot complex problems with multiple data flows and connections between multiple systems. Excellent communication, interpersonal and customer relationship skills Be able to work well in diverse teams composed of people with varied backgrounds. Bi-lingual in Spanish or other language is an added advantage

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