Job Description

Customer Support Officer - Telematics / IoT Solutions

Location:

Delhi

Experience:

2-7 years

Company Overview:

Geotrackers is a technology company offering end to end telematics solutions that help organisations manage their field resources more effectively, be they vehicles, assets or personnel. We provide GPS based vehicle tracking solutions and mobile solutions for field force management. Our solutions have gained in popularity owing to the multiple benefits that they offer, starting with increase in productivity of the field resources, reduction in costs of field operations, better customer service and better safety & security for man & material. All our solutions are cloud based, offered on the SaaS model. They are therefore easy to deploy and economical to use. Our primary targets are organisations with a sizeable fleet of vehicle or sales & service personnel, across industry sectors ranging from transport & logistics, to health, Hospitality, Education, Cement, BPO, Police & Government & many more.

Job Responsibilities:

Establish and manage a

nationwide network of service technicians

for GPS tracking device installations on commercial vehicles. Coordinate

daily installation and post-installation schedules

across pan-India locations. Liaise with customers and field teams for scheduling and service updates. Manage all

customer communications

via email, mobile, and WhatsApp. Ensure

service turnaround time (TAT)

of 24-48 hours for installations and repairs. Raise

repair invoices

and manage associated documentation. Oversee

inventory management

for spares and consumables. Handle

logistics of spare parts

dispatch and return across India. Conduct

training sessions

for field technicians and support staff. Prepare and analyze

monthly failure reports

(technician/product/model/region-wise). Supervise and monitor

repairs and troubleshooting

of GPS devices. Manage

report generation and updates

through ERP.

Desired Profile:

Minimum

2 years of experience

in managing service networks for installation of

automotive electrical accessories

or

GPS/IoT devices

. Prior experience in

Telematics / IoT / GPS-based tracking systems

is

highly preferred.

Should possess a strong

network of service technicians

across 100+ locations.

Computer proficient

with solid

Excel skills

. Excellent

communication, coordination, and analytical abilities.

Skilled in handling customer escalations with professionalism and tact. Strong

problem-solving and root-cause analysis

capabilities. Willing to travel for recruitment, training, and management of technicians.

Apply Now:

Send your CV to

manvi.s@geotrackers.com

with the subject line Application - Customer Support Officer (Telematics/IoT)

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person