Job Description

Introduction
We are looking for a proactive and customer-focused Technical Help Desk Executive to provide first-level support to users experiencing technical issues. The ideal candidate should have strong communication skills, a basic understanding of computer systems, and a passion for helping others.
Your role and responsibilities

• Respond to customer queries via phone, email, or chat regarding technical issues.
• Troubleshoot hardware, software, and networking problems.
• Log and track issues using ticketing tools and ensure timely resolution.
• Escalate unresolved issues to the appropriate technical teams.
• Provide step-by-step assistance to customers for basic IT support needs.
• Guide users through installation processes, password resets, connectivity issues, etc.
• Maintain records of issues and solutions for future reference.
• Follow up with users to ensure full resolution of issues

Required education
Pre-University Qualification
Preferred education
Bachelor's Degree
Required technical and professional expertise

• Basic knowledge of Windows OS, MS Office, internet connectivity, and common hardware.
• Good verbal and written communication skills in [mention required languages, e.g., English/Hindi].
• Ability to learn quickly and adapt to new technologies.
• Strong customer service attitude.
• Problem-solving and analytical thinking.

Preferred technical and professional experience

• Any technical certification (e.g., A+, N+, or basic IT diploma) is a plus.
• Experience in a BPO or IT help desk environment is an advantage but not mandatory.

• Rotational shifts (including night shifts, if applicable)
• 6-day working week
• Fast-paced and supportive environment

ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.
Job Title
Technical Support
Job ID
43854
City / Township / Village
Mumbai
State / Province
Maharashtra
Country
India
Work arrangement
Onsite
Area of work
Infrastructure & Technology
Employment type
Regular
Position type
Entry Level
Travel required
Up to 20% or 1 day a week
Company
(0063) IBM India Private Limited
Shift
Rotation
Is this role a commissionable/sales incentive based position?
No