who is passionate about resolving client queries and ensuring smooth communication. The role involves handling support cases through email and calls, identifying technical issues, and ensuring customer satisfaction through timely and professional resolution.
Key Responsibilities
+ Respond to customer queries and issues via
email and calls
, providing timely solutions.
+ Proactively
identify, troubleshoot, and resolve
support issues.
+ Investigate and handle sensitive complaints professionally, maintaining accurate documentation and adhering to regulatory standards.
+ Collaborate with internal teams and
work independently
on client issues or special support-related projects.
Qualifications and Skills
+
2Yr+
of experience in
technical support
or
customer service
roles.
+ Excellent
verbal and written communication
skills with good typing speed.
+ Proficiency in
CRM systems
and basic support tools.
+ Strong
customer-centric approach
and ability to deal with diverse client personalities.
+ Effective
time management
and ability to meet support deadlines.
+ Team player with good
presentation
and
problem-solving
skills.
Benefits :
+
Flexible work schedule
+
Paid sick time
and
time off
+
Performance-based incentives
+
5 Days Working
If you're someone who enjoys solving problems, interacting with customers, and ensuring smooth support delivery--
we'd love to hear from you!
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