Job Description

Company Name: VARITE India Private Limited
About The Client:
An American multinational computer software company incorporated in Delaware and headquartered in San Jose, California. They specialize in software for creating and publishing a wide range of content, including graphics, photography, illustration, animation, multimedia/video, motion pictures, and print.
About The Job:

• Marketo, an Company, provides easy-to-use, powerful and complete marketing software that propels fast-growing small companies and
• global enterprises, turning marketing from a cost center into a revenue driver. Marketo's marketing automation and sales effectiveness software - including the world's first integrated solution for social marketing automation - helps thousands of companies around the world streamline marketing processes,
• deliver more campaigns, generate more win-ready leads, and dramatically improve sales performance. As a member of Marketo Support, your goal is to provide fast and friendly extraordinary support through creative, flexible solutions and empower Revenue Performance Management success. You will act as a Technical Support Engineer for our Online customers,
• ensuring the success of our customers through stellar customer support. We partner with our employees to provide an exciting work culture that everyone has an opportunity to craft.
• We value standout colleagues who love being a part of a team and want to influence the next wave in SaaS technology and Service innovation.

Essential Job Functions:

• Provide exceptional Support to our customers; ensuring case management, Service Level Targets and C-SAT goals are met
• Ensure prompt and complete resolution of technical challenges and business issues
• Advocate customers' priorities internally within Marketo
• Serve as an authority, in specific functional and technical areas of the Marketo technology
• Communicate clearly and precisely with your customers in written and verbal form, and maintain accurate and timely records in our case tracking system
• Share standard methodologies with team members to improve the quality and efficiency of customer support and contribute to the knowledge base
• Be part of a 24x7 Support Team

Qualifications:

• Must be a technical graduate
• At least 2 years of progressive experience diagnosing and resolving problems in a complex software environment
• Technical Support or implementation experience, supporting enterprise software solutions, ideally Marketing Automation, CRM, PRM, or SFA applications ideally in a SaaS environment
• Excellent organizational skills -ability to prioritize, lead, multi-task and execute projects involving multiple departments.
• Superior communications skills (presentation, written, and verbal) and demonstrable ability to communicate effectively with all levels of professional staff. Ability to explain complex concepts simply.
• Excellent analytical skills and ability to navigate challenging situations in a professional manner.
• Ability to multi-task and perform effectively under pressure
• Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)
• Fluency in multiple languages a plus.
• General cultural awareness, particularly for agents who are supporting customers in region other than the one they're located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers)

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status

Skills Required