Ensures compliance guidelines are met when documenting all activities within customer database.
Extensive use of administrative software to schedule and coordinate.
Complies with applicable laws, regulations, standards, policies, and procedures.
Participates in an on-call rotation to provide technical assistance to customers, available to work periodic holidays.
Keep track of customer inquiries, complaints, and issues.
Maintains quality service by establishing and enforcing organization standards.
Interface with internal customer regarding general product issues and administrative support functions.
Identify areas of concerns and ability for development.
Contributes to team effort by accomplishing related results
Key Skills:
2-3 years of customer support providing excellent customer service or help desk support.
2-3 years in call center environment.
1-2 years experience in an office environment.
1-2 years technical troubleshooting.
Experience within a FDA regulated medical device company is a plus.
Knowledge of Outlook, Excel, Word.
Ability to type 40 WPM, ten key by touch preferred.
Ability to solve problems quickly and pay close attention to detail.
Ideal candidates can adapt easily to change, have the ability to think logically, be a problem solver, communicate effectively and professionally and follow process documentation closely.
Must be able to document activities thoroughly per requirements.
Must be great at multi-tasking and comfortable with technology.