Technical Support Associate

Year    Hyderabad, Telangana, India

Job Description


Role and Responsibilities:

  • Ensures compliance guidelines are met when documenting all activities within customer database.
  • Extensive use of administrative software to schedule and coordinate.
  • Complies with applicable laws, regulations, standards, policies, and procedures.
  • Participates in an on-call rotation to provide technical assistance to customers, available to work periodic holidays.
  • Keep track of customer inquiries, complaints, and issues.
  • Maintains quality service by establishing and enforcing organization standards.
  • Interface with internal customer regarding general product issues and administrative support functions.
  • Identify areas of concerns and ability for development.
  • Contributes to team effort by accomplishing related results
Key Skills:
  • 2-3 years of customer support providing excellent customer service or help desk support.
  • 2-3 years in call center environment.
  • 1-2 years experience in an office environment.
  • 1-2 years technical troubleshooting.
  • Experience within a FDA regulated medical device company is a plus.
  • Knowledge of Outlook, Excel, Word.
  • Ability to type 40 WPM, ten key by touch preferred.
  • Ability to solve problems quickly and pay close attention to detail.
  • Ideal candidates can adapt easily to change, have the ability to think logically, be a problem solver, communicate effectively and professionally and follow process documentation closely.
  • Must be able to document activities thoroughly per requirements.
  • Must be great at multi-tasking and comfortable with technology.

Ciel HR

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Job Detail

  • Job Id
    JD3644386
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Hyderabad, Telangana, India
  • Education
    Not mentioned
  • Experience
    Year