Job Description

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world's largest organizations so they can seize a competitive advantage.
Our IS&T (Information Services and Technology) department provides all the required technology and operational support services to run our business here in BMC! We have over 200 servers on premises to support production, disaster recovery, databases, applications and over 1000 servers in Lab environment. IS&T is transformational not only for BMC but also for the customer experience, because we give a 360 degrees view to the customer about the products they should know, opportunities in the pipeline, and any service issues outstanding with the customer. We use cutting-edge technologies to manage BMC's infrastructure and showcase it to the customers - program is called BMC on BMC!
We are building a new ServiceOps team that combines Service Desk and Network Operations Center (NOC) capabilities. As a Technical Support Analyst, you will be responsible for delivering end-to-end IT support and proactive monitoring of infrastructure, network, and applications. This role demands strong troubleshooting skills, customer focus, and the ability to work in a fast-paced, global environment.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Provide L1/L2 IT support via phone, email, chat, and ticketing tools.

• Troubleshoot issues related to Windows/macOS, Office 365, VPN, and MDM.

• Install, configure, and maintain hardware/software for laptops, desktops, and mobile devices.

• Administer Active Directory and participate in onboarding/offboarding.

• Proactively monitor IT infrastructure, network, and applications using tools like BMC Helix Operation Manager, Netreo, Entuity, APM.

• Perform L1 troubleshooting and escalate as needed.

• Initiate and manage crisis calls during major incidents or outages.

• Ensure adherence to ITIL-aligned processes and maintain accurate records in ITSM systems.

• Contribute to knowledge base and identify automation opportunities.

Additional Information
Shift: 24x7 rotational shifts including weekends and holidays.
Transport: Pick and drop facility provided.
To ensure you're set up for success, you will bring the following skillset & experience:

• 2-5 years of experience in IT Service Desk or NOC operations.
• Graduate in any discipline (Engineering or IT preferred).
• Proficiency in Windows/macOS, Microsoft 365, VPN, and MDM platforms.
• Basic networking concepts: DNS, DHCP, TCP/IP.
• Experience working with any enterprise observability / monitoring tools .
• Strong analytical, troubleshooting, and multitasking skills.
• Excellent communication and customer service skills.
• Ability to work independently in a 24x7 rotational shift environment.

Whilst these are nice to have, our team can help you develop in the following skills:

• ITIL v4 Foundation certification.
• CCNA certification (good to have).
• Exposure to EDR tools like CrowdStrike, SentinelOne.
• Awareness of Zero Trust Security principles and IAM.
• Hands-on experience with automation scripts (PowerShell, Bash).
• Understanding of cloud platforms (Azure/AWS).
• Familiarity with AI-based ticket triaging and self-service portals.

Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,180,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.
(Returnship@BMC)
Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to know more and how to apply.
Min salary
885,000
Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
Mid point salary
1,180,000
Max salary
1,475,000
Min Salary - NEW
885,000
Max Salary - NEW
1,475,000

Skills Required