Job Description

Technical Specialist

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Noida
2.5-5 Years
INDIA

(Posting).

Technical Expertise: Strong understanding of BigFix architecture and components, including BigFix Console, Relay, and Client.

Experience: Minimum of 2-3 years of experience in a technical support or systems administration role, preferably with BigFix.

Problem-Solving Skills: Excellent analytical and troubleshooting abilities to resolve complex technical issues.

Communication Skills: Strong verbal and written communication skills to effectively convey technical information to non-technical users.

Customer Service Orientation: A proactive and customer-focused approach to support and service delivery.

Team Collaboration: Ability to work well in a team environment and collaborate with cross-functional teams.

Certifications: Relevant technical certifications (e.g., BigFix, ITIL) are a plus.

. Patching & Application Packaging and fixing respective issue.

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

DWP-WPE-CLIENT LIFE CYCLE MANAGEMENT

Auto req ID

1573729BR