Job Description

Job Summary




Location: Pune



Project role: Technical specialist




Qualification: B-Tech



Experience: 2.5-5 Years




Skills: CyberArk



No. of positions: 1




Job description:


Fiserv Position: CyberArk Ops Lead Following will be CyberArk Ops Lead responsibilities: Single Point of Contact for support services Lead the complete operations team on technical front Respond to the email s for any advisory task. On-call support with the aligned support team member. Debugging the issues Provide the onsite support for Major/Minor upgrade. Perform RCA s DR Failover drills Define any new policies in the PAM Solution Break glass password retrieval Update documentation as and when required Co-ordinate with other teams like Network, Wintel, SIEM, etc. for troubleshooting any issues in existing integrations and features provided by the respective tools / services To perform drills related to:a. DC-DRb. DR-DC Fall-backc. Vault Restorationd. Business continuity with DR environmentOther required skills: Reporting & Platform Maintenance: Response to performance alerts and warnings Log monitoring and analysis per instance Coordination with other resolver groups per instance Trend analysis Knowledge Management Health Monitoring Check-up Continuous Service Improvement Impact analysis report as & when required Reporting:o ITSM Reportingo Performance Reporting Executive Reporting Adhoc Reports Ticket Management: Incident Management Service Request Management Problem ticket Management Resolve Problems or liaise with CyberArk or Infrastructure teams for resolution

• To clearly understand the client\'s cybersecurity environment and respective product.
• To monitor, configure, and troubleshoot cybersecurity issues and related monitoring tools
• To analyse and validate cybersecurity incidents in-detail and help the L3 team with RCAordata or logs collection
• To enable knowledge transferortrainings through creationor maintenance of configuration documents, test plans, operational manuals and provide operational training to L1 team.
• To analyse and fine-tune cybersecurity policies, participate in cybersecurity review calls pertaining to change requests and recommendations on cybersecurity policy changes.
• To implement changes, monitor security device performance and implements performance tuning when necessary.
• To prepare analyses and reports to highlight the project progressorchallenges and ensure quality and accuracy to the client