Job Description

Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
Essential Job Functions:

• Must understand the overall setup of IT Services and roles played by various Service Providers and demonstrate technical knowledge pertaining to two or more technology areas.
• Take the ownership to oversee the day to day operations relating to Incident Management
• Manage Major Incidents or situations across providers
• Manage high priority incidents from start to finish providing regular management updates to and bringing a satisfactory outcome for the customer
• Running both technical conference bridges and business update calls
• Documenting Issues, updating issues log, following issues to completion, and escalating issues to management team if needed
• Driving decision making for incident resolution and minimizing impact to the business
• Escalation to Senior IT Management
• Providing incident updates to stakeholders
• Capturing incident follow ups and completing formal Post Mortems
• Identifying stability trends and escalating them through the Problem Management process
• Coordinate decision making of critical, emergency break fix work by chairing conference calls and publishing formal communication
• Take full responsibility and ownership of incident resolution and service improvement, acting as a first point of escalation for high priority incidents
• Monitor the resolution of incidents involving multiple Service Providers and ensure it is within the SLA
• To create test transactions, run test to find errors and confirm programs meet specifications.
• To define a program development schedule to ensure on-time delivery.
• To design, develop and implement business application requirements.
• To ensure proper documentation to describe program development, logic, coding, testing, changes and corrections.
• To liaison with client, project management team and other stakeholders.
• To provide technical expertise by responding to inquiries regarding errors, problems or questions about programs

Qualifications:

• Must be an experienced resource with Minimum 7+ years of experience in Incident Management with knowledge & sound understanding of various IT technologies/domains.
• Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers.
• Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution
• Passion for identifying problems that cause incidents and lengthen time to repair, and attacking the issues to eliminate the cause in our environment.
• Understanding of foundational IT technical issues and relationships
• Sensitivity and urgency in dealing with line of business outages.
• Ability to influence and lead technical conversations with various infrastructure support groups.
• Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organisation.
• Strong oral and written communication skills
• Strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve
• Supervisory skills and the ability to leverage support from other parts of the organization
• Proven expert in managing multiple stakeholders at all levels of the organization, but specifically at senior management level.
• Understanding of Technologies & ITSM Tool
• Coordination, negotiation, and persuasion skills

Experience: 4.5-8 Years
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.