Sr. Developer - Automation (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Qualification
BE/B.Tech (Hons)
No. of Positions
1
Skill (Primary)
DWP-UCC-UC AUTOMATION
Auto req ID
1503790BR
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Job Detail
Job Id
JD3713940
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
KA, IN, India
Education
Not mentioned
Experience
Year
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