Job Description

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Phenomenex, one of 15+ operating companies, our work saves lives--and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
Phenomenex isn't your typical scientific company. Founded nearly 40 years ago, Phenomenex is a global technology leader committed to developing novel analytical chemistry solutions that solve the separation and purification challenges of researchers, advancing the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and even cold medication. Be part of our global success and together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Learn about the which makes everything possible.
We are currently seeking a Technical Specialist - Biopharma, responsible for supporting customers with their chromatography challenges, particularly in the Bio-pharmaceutical industry, both on and offsite. As a member of a global Technical Support Team, Phenomenex Technical Support Specialists will provide problem solving, troubleshooting, and applications assistance for customers world-wide in the fields of chromatography (liquid and gas) and sample preparation
Problem resolution will be driven by diagnosing product-related issues and technical inquiries, while guiding users through step-by-step solutions to their separation challenges. The main industries supported include Bio-Pharmaceutical however additional support may be required for Pharmaceutical, Clinical research and Clinical toxicology, Food safety, Environmental, Fuels and Specialty chemicals.
This is an on-site role. This position reports to the Sr. Manager, Tech. Support and Global Applications and is part of the Applications team located in Bengaluru. The candidate should be flexible in shift schedule.
In this role, you will have the opportunity to:

• Provide problem solving and troubleshooting assistance for Phenomenex Sales Team and customers worldwide via Live Chat, Internal Ticketing Systems, and other channels (both written and oral).
• Creatively solve problems and develop customer-oriented solutions.
• Work cross-functionally to diagnose, communicate and troubleshoot product related issues
• Assist with collateral creation to support marketing and customer training efforts.
• Perform hands-on work within our internal laboratory from time to time to support troubleshooting and application development.
• Perform other job-related duties as necessary in support of our products and services.

The essential requirements of the job include:

• M.Sc. in Chemistry, Biochemistry, Biotechnology, or a related field with 3 years of relevant experience, a Ph.D. in Bio-analytical chemistry would be a plus.
• At least 3 years of experience in a laboratory environment working with HPLC, SPE, and LC-MS/MS/HRMS for Biopharma applications.
• Proficient in theoretical and practical chromatographic techniques relating to analytical and bioanalytical chemistry.
• Strong analytical thinking skills and the ability to present their ideas and solutions in a clear and effective manner (written and verbal).
• Problem solving and troubleshooting experience.
• Clear communicator and ability to multitask.
• A strong desire to cooperate in a teamwork environment.
• Willing to relocate and travel up to 30% domestically.

It would be a plus if you also possess previous experience in:

• Strong problem solving and analysis skills
• Ability to adapt to and handle competing departmental needs.
• Experience with sample preparation techniques such as Solid Phase Extraction (SPE).

Phenomenex, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at .
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .

Skills Required