Reports to: Technical Services Manager - ERLPhase Power Technologies
Location: Remote- Preference Mexico or in LAM near airport
The Opportunity:
ERLPhase Power Technologies Ltd seeks a professional, innovative and detailed individual for
the contractor position of Technical Services Engineer for our Latin American market support.
This position is responsible for all technical aspects of our interface with our customers.
Ideal Candidate:
Demonstrated customer satisfaction by providing top quality customer service problem-
solving to current and potential customers and by providing technical support to the Sales
team Has developed and maintained an expert level of technical expertise in electric power
system protection and/or automation (specifically relays and recorders) Able to manage their time effectively while working remotely on multiple demands
Able to travel up to 40% (US/Canada/Internationally). Travel will be predominately to Mexico
to provide on-site technical support. Fluent in Spanish
Responsibilities:
Help customers apply ERLPhase products through visits, demonstrations, training courses
and telephone contact Meet with our customers to determine the feature sets that our products need to have in
order to succeed in the marketplace and provide this information to the Marketing team In collaboration with the other members of the Technical Services Group, provide support to
customers and resolve customer concerns by providing application notes, conference
papers, responding to questions, Webex demonstrations etc. Contribute customer service information to strategic plans and reviews done by Marketing;
resolve problems; identify customer service trends; determine system improvements Assist in the preparation and presentation of successful proposals for ERLPhase products,
services and systems Be a secondary customer contact on primarily technical matters
Participate in training efforts and assist customers with the installation, commissioning and
operation of systems involving ERLPhase products, both on-site and from ERLPhase offices Participate in industry technical meetings such as NASPI, IEEE PSRC, etc.
Provide input to the content for manuals, datasheets, ordering guides and other literature
used by customers Provide support for ERLPhase marketing, sales, application engineering and development
activities
1 of 3
Update job knowledge by participating in educational opportunities, reading professional
publications, maintaining personal networks, participating in professional organizations Develop and maintain an expert level of knowledge about ERLPhase products and solutions
for electric power system protection and automation Complete assigned work within agreed schedule and budget to a high level of quality
Assume Project Management role on assigned projects
Fulfill supervisory duties as assigned
Other duties as assigned
Skills & Qualifications:
B.S. in Electrical Engineering is mandatory
3-5 years' experience working with relays and recorders
Must be fluent in
Spanish
and
English
.
Working knowledge of electric power systems and practices and philosophies
Working knowledge of protective relay application at utility or engineering firm and industry
practices Experience with EMTP, load flow and short circuit studies
Passion for our customers to see them and ERLPhase succeed
Excellent technical training, speaking and writing skills
Ability to work cooperatively in a team environment
Very strong computer and business software skills
Exceptional organization and "get it done" skills
Background check results satisfactory to ERLPhase
Negative drug test result(s)
Preferred Technical Qualifications:
Experience with electric power transmission, distribution, and generation systems
Experience in power systems protective relay and fault recorder use involving transmission
lines and substations Knowledge of advanced communication protocols and communication system architecture
Experience being a part of project teams and leading teams
Expert knowledge of system protection, integration and automation applications
Experience using ERLPhase relay products for the last few years
Equal Opportunity Employer
ERLPhase is an equal opportunity employer. Employment decisions are made without regard to
race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or
mental disability, genetic factors, military/veteran status or other characteristics protected by